Information scattered across channels
Project photos, payment requests and important documents often reach different people through different messages. OneLane connects them to the correct home record.
A connected home experience
One home.
Every detail.
OneLane.
Your builder, property records and home services, connected in one place. A dedicated customer portal from the first booking to the years after possession.
Launching with Pune buildersOne app, dedicated builder spaces
Conceptual architecture, not a listed project
Your home, organised.Product concept
Project updates
Documents
Payments
Helpdesk
Your home journey, connected.Booking & registrationConstruction & possessionWarranty & home services
The opportunity
A home purchase deserves a lasting connection.
Buyers need answers long after the sale. Builders need a clear way to communicate, support customers and keep that relationship active.
Follow ups without a clear owner
Document queries and complaints need an assigned team, visible status and a response history that everyone involved can understand.
Customer relationships that go quiet
Possession creates new needs. Relevant services and a transparent referral program give buyers a reason to stay connected.
Two sides, one relationship
Built around the builder.
Useful to the buyer.
A shared OneLane platform, with a dedicated branded space for each participating builder and a private record for each customer home.
Your customer communication centre
Publish updates, notices and documents to the right customers. Keep responses and delivery history connected to each project and unit.
Clear ownership across your teams
Sales, finance, project and support teams see the work assigned to them. Management can review pending onboarding, payments and unresolved tickets.
Referrals and partner opportunities
Track buyer introductions and reward eligibility. Earn an agreed share from qualifying partner transactions, with transparent settlement records.
A relationship beyond possession
Stay available through warranties and home services. Offer relevant support as customers settle in and their needs change.
Good morning, builder.
Example project: Lane Residences, Pune
OverviewCustomersReferrals
100Invited households
12Open requests
8Referral enquiries
Construction update
Ready for project team approval
ReviewReady for project team approval
Customer document request
Assigned to finance team
AssignedAssigned to finance team
Partner order
Awaiting completion confirmation
PendingAwaiting completion confirmation
Demo data. These figures are not actual platform results.
Know what is happening
See dated construction updates, upcoming steps and the builder contact responsible for your home.
Find your property records
Access approved invoices, receipts, agreements and handover documents without searching through old conversations.
Ask once. Track the response.
Raise a request with photos or voice notes. See its owner, progress and resolution, and request a review if needed.
Get help with the next step
Find product warranties, selected home services and referral rewards. You choose which partners may contact you.
My Home
Lane Residences · Tower A · Unit 1203
Project updatesLatest published update
Documents & paymentsApproved records
HelpdeskTrack your requests
Warranty & home servicesYour Digital Home File
The platform
Everything connected
to your home.
OneLane brings the essential buyer journey into one record, with permissions and approvals for the teams that manage it.
Registration & onboarding
Verified contact details, project and unit mapping, authorised co buyers, assigned sales contact and an onboarding checklist.
Customer registrationProject updates
Dated photos, construction milestones, approved announcements and possession preparation for the relevant customer group.
Builder approved communicationInvoices & payment records
Demand letters, due dates, receipts and outstanding amounts. Finance confirms settlement before a payment shows as reconciled.
Finance controlled publicationProperty documents
Agreements, approved quotations and handover records, with document versions, controlled access and downloads.
A private property recordCustomer helpdesk
Queries and complaints with attachments, assigned owners, status updates, escalation and resolution history.
Visible progress for each requestProducts & warranties
Installed product details, manuals, available invoices, warranty dates and the responsible vendor or manufacturer.
Your Digital Home FilePossession & handover
Appointment requests, inspection checklists, room specific issues, rectification status and handover acknowledgements.
An organised possession journeyBuyer referrals
Referral links, customer authorised introductions, duplicate checks, qualifying milestones and reward approval status.
Builder defined program rulesBusiness collaborations
Approved partner profiles, relevant offers, consented enquiries and completed transaction records for commission settlement.
Transparent partner opportunitiesCommunication history
Targeted notices and contextual conversations. App notifications, email or WhatsApp can support an agreed delivery process.
One communication recordAI assistance
Answers grounded in authorised documents, suggested ticket categories and a builder summary of pending customer actions.
Sources and human oversightBuilder management view
Review onboarding, unresolved support, payment follow ups, referral stages and partner settlements by project.
Actionable operational visibilityThe home journey
Useful at every stage.
Each milestone brings a different need. OneLane keeps the record together as the customer moves forward.
A clear beginning
Register the buyer, map the home and publish the approved booking records.
Stay informed
Follow project updates, financial milestones and customer conversations.
Prepare to move
Schedule inspection, track rectification and access handover documents.
Keep things working
Find warranties, raise support requests and choose relevant home services.
Share the experience
Introduce a prospective buyer and track eligible rewards under the program terms.
Partnerships & referrals
A customer relationship
with more possibilities.
Builders can introduce useful services at the right time and receive an agreed share from qualifying transactions. Buyers get a choice of relevant providers.
Conceptual lifestyle image
Paid offers are labelled. Buyers approve partner contact. Builder referral rewards follow published eligibility rules.
| Buyer need | Potential builder opportunity |
|---|---|
| Interiors & furniture | Commission on completed eligible orders |
| Moving & home services | Share on completed service bookings |
| Internet & utilities | Agreed payment for qualifying activations |
| Loan assistance | Approved lender referral arrangements |
| Relevant business offers | Clearly labelled sponsored placements |
| Property referrals | Track new enquiries and qualifying bookings |
No partnerships or revenue are guaranteed. Terms must define fulfilment, commissions, cancellations, taxes and settlement. Loan decisions remain with the lender.
OneLane Assistant Example
Where can I find my latest payment receipt?
Your builder approved receipt is available in Documents & Payments. Open the receipt linked to your latest reconciled payment.
Source: your authorised payment record
Source: your authorised payment record
Can someone help with the balcony door?
You can raise a helpdesk request with a photo. The support team will review it and assign the responsible person.
Example conversation. This preview does not access customer records.
AI with a purpose
Answers with context.
People in control.
The assistant uses the customer records and approved project information they are allowed to access. It can help find documents, organise requests and summarise pending work.
- Answers link to the supporting record where available.
- Missing information goes to the responsible team.
- Human teams approve commitments, financial changes and rewards.
- Private records stay within authorised customer and team access.
A focused launch
One project first.
More value as it grows.
A shared platform keeps the first release manageable. Start with the customer workflows your team needs most.
PHASE 01
The customer portal
Mobile friendly buyer access and a builder dashboard.
- Registration and unit records
- Updates and approved documents
- Payment records and helpdesk
- Basic referral tracking
- Selected partner enquiries
PHASE 02
Connected operations
Expand once teams and customers adopt the core workflows.
- CRM and accounting integrations
- Vendor and warranty workflows
- Partner order tracking
- Reward settlement controls
- Native apps where justified
PHASE 03
The Pune buyer network
Extend the ecosystem to discovery and the next purchase.
- Participating builder profiles
- Project and unit comparison
- Builder supplied price timestamps
- Loan assistance requests
- Sourced area information
These are proposed phases. Live prices require inventory integration. Official valuation references need a source and year. Buyers choose when to share leads.
Trust is part of
the product.
Dedicated builder spaces
Separate records and permissions for each participating builder.
Customer authorised access
Private property records and controlled co buyer invitations.
Approved financial records
Finance verification, reconciliation status and an audit trail.
Choice around partner offers
Clear labels, marketing preferences and consent for contact.
Questions, answered
A clear starting point.
What builders and buyers should know about the proposed OneLane platform.
Is OneLane a property listing app or a customer portal?
The first release focuses on the customer relationship after registration or booking. Project discovery and buyer acquisition can follow as separate modules. The core record continues through possession and home ownership.
Does each builder get a separate app?
The recommended model is one shared OneLane app with a dedicated branded space for each builder. Buyers can manage more than one property within their account. Separate branded apps can be scoped later.
Who pays for the platform?
The proposed customer is the builder. Commercial terms can include setup, a project subscription or an annual fee per onboarded home. Core buyer access is intended to be free. Discovery determines the final scope and quotation.
Can the builder earn through collaborations?
Yes, through agreed commercial arrangements for eligible completed partner transactions and clearly labelled sponsored placements. The agreement defines the split and settlement. Neither order volume nor earnings is guaranteed.
Will customer onboarding include the app?
The builder can make OneLane part of its normal onboarding process, linking the invite to the buyer and unit. Web access and agreed notification channels keep essential information accessible to customers who do not install an app.
Can it work with existing accounting and CRM tools?
The first release can use approved imports and manual reconciliation. Integrations follow after reviewing the builder systems, available APIs and data quality. Existing systems may remain the authoritative financial or sales record.
Does the warranty record create a new warranty?
No. It stores the available product records and applicable terms from the responsible builder, manufacturer or provider. Contractual obligations and warranty decisions remain with the relevant party.
Is the product already live?
This page presents the OneLane product concept and proposed pilot scope. Interface examples use fictional data. A builder pilot will validate the workflows, adoption and commercial model before broader rollout.
Builder partnership
Your next project.
A connected
customer experience.
Begin with one Pune project and a nominated customer service and finance team. Agree the scope, then measure whether the portal makes the relationship easier to manage.
Define the project
Choose the customer cohort, documents and team owners.
Onboard and use
Invite buyers and run the agreed workflows.
Review the evidence
Track adoption, response times, referral outcomes and operating costs.
Build your pilot outline
Choose your starting point and download an outline for a discussion with your team.